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Examples · work that still happens by hand

Do you recognise any of this?

Below is work that gets left behind in a lot of organisations: information that people move from one system to another by hand. Each example says what happens now, what a system can take over, and where it stops. These are deliberately examples rather than client cases — the situations are real enough, the organisations in them are not.

A folded map with a single red pin in it.

01 · Browse

Where does the work pile up?

Open whichever one sits closest to your own situation. If yours is not listed, that rules nothing out; it is about the kind of work, not the exact task.

Industry and technical services

A proposal takes three days, two and a half of them spent searching.

Someone digs through the project folder for a comparable proposal from last year. The requirements from the request are checked by hand against what is technically possible.

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Software and product companies

The meeting took half an hour. So did the admin afterwards.

The notes live in a notepad, a Teams chat or someone's head. On Friday afternoon they go into the CRM, or they do not.

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Documents and case files

Before the assessment starts, the case file is already half a day of work.

Documents arrive by email, portal, post and WeTransfer. Someone checks whether everything is there by putting last year's list beside it.

Read this example